Delivery Options Overview

We ship from North Vancouver, BC to addresses across Canada. Choose Standard Shipping (3–7 business days) for cost-effective delivery, or Express Shipping (1–3 business days) when you need your order faster. Shipping rates are calculated at checkout based on your location and order size.

1. Place Your Order and Choose a Delivery Method

2. You Receive an Order Received Email (We Then Verify Your Order)

3. We Confirm, Pack and Ship Your Order (Tracking Sent by Email)

4. Get It Delivered to Your Doorstep

Good to Know:

• Processing time: In-stock items are normally processed within 1 business day. Special orders and custom-built PCs take longer, and we will tell you the expected timeline.
• Shipping times start from the day your order ships, not the day you place it, and are estimates. Carrier delays are outside our control.
• Tracking: A tracking number is emailed to you as soon as your order ships.
• Local pickup: Pickup in North Vancouver is available by appointment once we confirm your order is ready. Please wait for our message before coming in.
• Canada only: We currently do not ship outside Canada.
• Late orders: If your order has not arrived within 30 days of the delivery date we gave you (or within 30 days of ordering if we gave no date), you may cancel it for a full refund. We refund within 15 days of your cancellation.
• Check your package on arrival. If anything is damaged or missing, take photos of the box and the item, keep all packaging, and contact us within 7 days of delivery.

Pricing, Availability and Order Acceptance

All prices are in Canadian dollars (CAD), and applicable taxes and shipping are calculated at checkout. We work hard to keep prices, product details and stock levels accurate. Because we sell a wide range of fast-changing IT products, mistakes can happen, including pricing errors and items showing as in stock when they are not.

How Your Order Is Accepted

Placing an order on our website is an offer to purchase. The “Order Received” email, an order number, or a payment authorization or charge confirms only that we have received your order. It does not mean we have accepted it. Your order is accepted, and a binding sale is made, only when we send you a shipping confirmation or tell you that your pickup order is ready.

Pricing or Availability Errors

If we find an error in the price, product description, specifications or stock level before your order ships, we may either:

• cancel the order and give you a full refund to your original payment method, or
• contact you with the correct price or availability so you can choose whether to continue with the order.

We are not required to fulfil an order placed at a clearly incorrect price, even if the order was acknowledged or payment was taken. Once a cancelled order has been refunded in full, the order is closed. We sincerely apologize for any inconvenience when this happens.

Order Verification and Cancellation Before Shipment

All orders placed through the Tekdoon website are subject to verification before shipment. Tekdoon may cancel an order before shipment if an issue is identified, including pricing errors, inventory or stock discrepancies, product description or specification errors, website or system errors, supplier or availability issues, payment processing issues, or suspected fraudulent or unauthorized transactions.

If we cancel an order after payment has been received, we will notify you and refund the full amount paid to your original payment method, usually within 5–7 business days (your bank may take longer to post it). Nothing in these terms limits any rights or remedies you have under applicable Canadian or British Columbia law. These rules are part of our Terms and Conditions, and how we handle your information is explained in our Privacy Policy.

Exchange or Return of Goods

Your satisfaction matters to us. If you are not 100% happy with your purchase, we are here to help.

Eligible Returns:

• Most unopened items can be returned within 15 days of delivery.
• Items must be in original packaging, with all accessories, cables and manuals.
• Opened or used parts may be subject to a restocking fee (up to 20%) or may not be eligible for return, depending on their condition.

Non-Returnable Items:

• Installed components
• Custom-built PCs and special-order items
• Software (opened or activated licenses)
• Completed services (see IT Services below)

Return Process:

• Contact our support team at [email protected] or via WhatsApp before sending anything back.
• We will provide a Return Authorization (RMA) and instructions. Returns sent without an RMA may be delayed or refused.
• Ship the item back using a trackable method. Return shipping is the customer’s responsibility unless the product is defective or we sent the wrong item.
• Once we receive and inspect the item, your refund is processed to your original payment method within 5–7 business days.

🛠️ Defective or damaged items?

Let us know within 7 days of delivery. We will arrange a replacement or refund at no cost to you. This does not limit your rights under British Columbia consumer protection law.

🔒 Warranty

Hardware products come with the manufacturer’s warranty. If something fails after the return period, contact us and we will help you with the warranty claim.

IT Services (Repairs, Installation and Support)

Services such as computer repair, Windows installation, virus removal, upgrades, networking and remote or on-site support are booked with us rather than shipped. See everything we offer on our Services page.

• Clear pricing: We give you a quote or estimate before work begins. If the scope changes, we ask for your approval before adding any charges.
• Back up your data. Please back up important files before service unless backup is part of what you booked. We take every reasonable care, but we cannot guarantee data on failing or damaged devices.
• Completed services are non-refundable. If you are not satisfied with the work, contact us within 7 days and we will make it right.
• Appointments: Please give us at least 24 hours’ notice if you need to reschedule or cancel.

FAQs