Terms and Conditions

Effective date: October 8, 2026

These Terms and Conditions (“Terms”) apply to your use of tekdoon.com and to any products or services you buy from Tekdoon (“Tekdoon”, “we”, “us”, “our”), a computer and IT business located at 2030 Marine Dr, Unit 415, North Vancouver, BC V7P 1V7, Canada. By using our website, creating an account, placing an order or booking a service, you agree to these Terms and to our Privacy Policy and Delivery and Returns policy. If you do not agree, please do not use our website or services.

1. Using Our Website and Your Account

• You must be at least 19 years old (the age of majority in British Columbia), or have a parent or guardian’s permission, to place an order or create an account.
• When you register, you must give us accurate and current information, including your email address and mobile number, and keep it up to date.
• You are responsible for keeping your password secure and for all activity under your account. Tell us right away if you think your account has been misused.
• We may suspend or close an account, or refuse or cancel an order, if we suspect fraud, abuse or a breach of these Terms.
• You agree not to misuse our website, including attempting to gain unauthorized access, interfering with its operation, scraping it, or using it for anything unlawful.

2. Products, Prices and Availability

• All prices are in Canadian dollars (CAD). Applicable taxes, such as GST and PST, and shipping are calculated at checkout.
• We try to keep prices, product descriptions, images, specifications and stock levels accurate, but errors can happen. Images are for illustration, and manufacturers may change specifications without notice.
• Product availability can change quickly. A product shown as in stock on our website may turn out to be unavailable.
• Prices and offers can change at any time without notice and do not apply to orders already accepted.

3. Orders, Acceptance and Cancellation

Placing an order on our website is an offer to purchase. An “Order Received” email, an order number, or a payment authorization or charge only confirms that we received your order. It does not mean we accepted it. We accept your order, and a binding sale is made, only when we send you a shipping confirmation or tell you your pickup order is ready.

We may cancel an order, in whole or in part, before it ships if we find a problem, including a pricing error, an inventory or availability issue, an error in a product description or specification, a website or system error, a payment issue, or suspected fraud. In that case we will notify you and refund the full amount you paid to your original payment method. We are not required to fulfil an order placed at a clearly incorrect price, even if the order was acknowledged or payment was taken.

Late delivery: If we do not deliver your order within 30 days of the delivery date we gave you (or within 30 days of your order if we gave no date), you may cancel it, and we will refund you in full within 15 days of your cancellation. Nothing in these Terms limits any rights or remedies you have under applicable Canadian or British Columbia consumer protection law, including the Business Practices and Consumer Protection Act and the Sale of Goods Act.

4. Payment

• Payment is due in full when you place an order, unless we agree otherwise in writing.
• We accept the payment methods shown at checkout. Card payments are processed by our payment providers, and we do not store your full card number.
• We may verify your payment and identity before accepting or shipping an order. If a payment is declined, reversed or disputed, we may cancel the order.
• For services, payment is due when the work is completed or as stated on your quote or invoice. We may ask for a deposit for larger jobs or special-order parts.

5. Delivery, Returns and Refunds

Shipping, local pickup, returns, exchanges, restocking fees and refunds are explained in our Delivery and Returns policy, which forms part of these Terms. In short: we ship within Canada, most unopened items can be returned within 15 days of delivery with our prior approval, and defective or damaged items must be reported within 7 days of delivery. Custom-built PCs, installed components, activated software and completed services are generally non-refundable unless defective.

6. Warranty

Hardware products carry the manufacturer’s warranty. We will help you with warranty claims, but the manufacturer’s terms apply, and warranties usually do not cover misuse, accidental damage, liquid damage, unauthorized modification or normal wear. Except for the warranties described here and rights you have under law that cannot be excluded, products and services are provided without additional warranties.

7. IT Services (Repairs, Installation and Support)

• Booking and quotes: We give you a quote or estimate before starting work. If the scope or price changes, we will ask for your approval before continuing. Estimates are not guaranteed prices or timelines, since diagnosing a problem can reveal further issues.
• Authority and ownership: By giving us a device, you confirm that you own it or are authorized to have it repaired. We may refuse any job, including work that appears illegal, such as bypassing security on devices you do not own.
• Back up your data: Please back up your files before service, unless backup is part of what you booked. We take reasonable care with your data, but repairs, upgrades, software installation and failing hardware can cause data loss, and we cannot guarantee that data will be preserved or recoverable.
• Parts and software: Replaced parts may be new, refurbished or compatible equivalents, as described on your quote. You are responsible for holding valid licences for software you ask us to install. We do not install pirated or unlicensed software.
• Remote support: For remote sessions, you allow us to access your device while you are connected and only for the agreed purpose. Please stay present during the session and end it at any time. We do not keep or access your device afterwards without your permission.
• Your privacy: We do not look through your personal files except as needed to do the work you requested.
• Workmanship: If the problem we were hired to fix comes back, or you are not satisfied with the work, contact us within 7 days and we will make it right. This does not cover new or unrelated problems, damage after pick-up, or issues caused by misuse or by software or malware reinstalled after our service.
• Collecting your device: Please pick up your device promptly once we tell you it is ready. If we told you in writing when you dropped it off, we may charge a reasonable storage fee for devices not collected within 90 days. If a repair bill remains unpaid, we may use our rights under British Columbia law, including the Repairers Lien Act, which has its own notice and sale requirements that we will follow.
• Appointments: Please give us at least 24 hours’ notice if you need to reschedule or cancel an appointment. We may charge a fee for repeated missed appointments or last-minute cancellations.

8. Communications

By registering or ordering, you agree that we may contact you by email, text message, phone or WhatsApp about your orders, bookings, repairs and account. We send promotional messages only with your consent, and you can unsubscribe at any time. See our Privacy Policy for details.

9. Intellectual Property

The content on our website, including text, graphics, logos, images and layout, belongs to Tekdoon or its licensors and is protected by copyright and trademark laws. You may view and print it for your personal use, but you may not copy, modify, distribute or use it commercially without our written permission. Product names and brands belong to their owners.

10. Third-Party Links and Services

Our website may link to third-party websites, and some products and services involve third-party providers such as manufacturers, carriers and payment processors. We do not control them and are not responsible for their content, products or practices.

11. Limitation of Liability

To the fullest extent permitted by law, Tekdoon is not liable for indirect, incidental, special or consequential losses, including lost profits, lost business, lost data or loss of use, arising from your use of our website, products or services. Our total liability for any claim relating to a product or service will not exceed the amount you paid us for that product or service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, fraud, or your statutory consumer rights.

12. Indemnity

You agree to compensate us for losses and costs we incur because you gave us false information, used our website or services unlawfully, or breached these Terms, to the extent permitted by law.

13. Events Beyond Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier or carrier delays, postal or courier disruptions, power or internet outages, labour disputes, severe weather, natural disasters or government actions. This does not affect any right you have to cancel and be refunded for late delivery.

14. General

• Governing law: These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be decided by the courts of British Columbia, and you agree to their jurisdiction, subject to any consumer rights you have to bring a claim elsewhere.
• Resolving problems: If you have a complaint, please contact us first so we can try to fix it quickly and fairly.
• Changes: We may update these Terms from time to time. The version posted on our website when you place your order applies to that order. Continuing to use our website after a change means you accept the updated Terms.
• Severability: If any part of these Terms is found to be unenforceable, the rest remains in effect.
• No waiver: If we do not enforce a right right away, we have not given it up.
• Entire agreement: These Terms, together with our Privacy Policy and Delivery and Returns policy, are the whole agreement between you and Tekdoon about our website, products and services.

Contact Us

Questions about these Terms? Contact us:
Tekdoon
2030 Marine Dr, Unit 415, North Vancouver, BC V7P 1V7, Canada
Email: [email protected]
Phone: (604) 725-6552 or WhatsApp